Return and refund policy

Write to us within 14 days of delivery at hello@taprobana-naturals.com with your order number and a photograph of the item and packaging. We will send a replacement or refund the full amount, including any shipping you paid, whichever you prefer. Photographs are kept only to support the claim.

Orders are dispatched from Sri Lanka in 2-3 business days. If a parcel has not arrived 30 days after dispatch (45 days for some destinations), let us know and we will send a replacement or refund it in full. We ask for this window because international post can be slow at customs, and most parcels do arrive within it.

Because our products are dried botanicals handled for consumption, opened or used pouches cannot be returned for hygiene reasons. If you change your mind before your order is dispatched, tell us and we will cancel and refund it in full.

Unopened, sealed pouches can be returned within 30 days of delivery. Return postage is paid by you, the goods must arrive unused and in their original packaging, and the refund is issued once they reach us, less the original shipping charge.

Opened or used botanicals, cut-to-weight goods once opened, and digital or gift items are not refundable. Customs duties, import taxes and handling fees charged by your country are never refundable by us, including on returned parcels.

Email hello@taprobana-naturals.com with your order number, what went wrong and, where relevant, a photograph. We reply within one working day. Please do not send a parcel back before hearing from us — unannounced returns can be refused at the border.

Approved refunds are issued within 5 business days to the original payment method through Etsy, our checkout partner. Your bank or card provider may need a further 5–10 days to show it. Refund confirmations are sent by email to the address used at checkout.

Nothing on this page limits rights you have under the consumer law of your own country, and it forms part of our terms of service.